Customer Cancellations and Returns
1. Goods ordered may only be returned within 30 working days for a full product refund including VAT, providing the following conditions are met:
1.1 The contract can be cancelled by the Customer at any time up to the end of 14 working days after the Customer receives the goods without giving any reasons. The purchase is a fact if the Customer did not cancel the contract with the Supplier in regards to delivered goods within specified time.
1.2 The Supplier must be given written notice by the Customer by letter or via email to exercise the right of cancellation, giving details of the goods ordered and any order reference. Notification by phone is not sufficient.
1.3 If the Customer exercises the right of cancellation after the goods have been delivered, the Customer will be responsible for returning the goods to the Supplier. Returning the delivered goods is entirely at the Customer’s expense and risk.
1.4 The Goods remain the Customer’s responsibility during transit and until signed for by the Supplier.
1.5 When returning the product the same ‘Delivery note’ must be included by the Customer that has been received upon the receipt of the good.
1.6 The goods must be returned to the name of Samarali B.V. to the address: Bolkruid 19, 3068 DJ, Rotterdam, Netherlands.
1.7 Reasonable care must be taken by the Customer to ensure the goods are not damaged in the meantime or in transit.
1.8 Goods must be returned complete, unless goods are defective. If any item(s) are damaged or missing when received then the product is deemed incomplete
1.9 Once the Supplier is notified by the Customer that the Customer is cancelling the contract, the Supplier will refund or re-credit the Customer within 14 days from receipt of the returned goods for any sum that has been paid by the Customer or debited from the Customer’s credit card for the goods. This means the Supplier will ensure that the full purchase amount, including the calculated shipping costs, is refunded to the customer within 2 weeks of the receipt of the return shipment.
1.10 If the goods are not returned as required by the Customer (explained in previous paragraphs), the Customer may be charged a sum by the Supplier not exceeding the direct costs of recovering the goods.
1.11 The Supplier may charge a restocking fee for items returned that are not in a suitable condition
1.12 Distance Selling Regulations only apply to Business to Consumer transactions.
2.1 For 3 months from the date of supply (unless otherwise stated) all goods supplied by the Supplier are warranted free from defects. The Customer’s statutory rights are not affected by this warranty.
2.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, accident, wilful damage, any alteration or repair carried out without the Supplier’s approval, negligence by the Customer or any third party, use otherwise than as recommended by the Supplier or failure to follow the Supplier’s instructions
2.3 If the goods supplied to the Customer are damaged on delivery, the Customer should notify the Supplier immediately in writing through the following email address firstname.lastname@example.org.
2.4 If the goods supplied to the Customer develop a defect while under warranty or the Customer has any other complaint about the goods, the Supplier should be notified by the Customer in writing via the email address shown above as soon as possible, but in any event within 7 days of the date the Customer discovered or ought to have discovered the damage, defect or complaint.
2.5 If goods are found to be defective, the Customer will be sent a working replacement. The Supplier will offer a refund where the Supplier is unable to replace the item. The Customer also has the right to cancel.